Last Updated: 23/08/2024

At Network Heroes Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Business Information: Company name, business address, and job title.
• Technical Data: IP addresses, browser type, operating system, and other technical information related to your interaction with our website.
• Financial Information: Payment details for services provided (e.g., credit card information, billing addresses).
• Service Usage Data: Information about how you use our services, including consultations, inquiries, and transactions.

2. How We Collect Information

We collect personal information from you through:

• Direct Interaction: When you contact us via email, phone, or our website for consultations or inquiries.
• Automatic Collection: When you browse our website, we may automatically collect technical data via cookies, server logs, and analytics tools.
• Third-Party Sources: We may receive information about you from third-party service providers, such as payment processors.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide IT consultation services and to respond to your inquiries.
• Account Management: To create and manage your account or subscription with us.
• Payment Processing: To handle payments for our services.
• Communication: To send important updates, promotional offers (if you consent), or responses to your queries.
• Website Improvement: To monitor website usage and improve its performance and user experience.
• Legal Compliance: To comply with any applicable legal obligations, including data retention and reporting requirements.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contractual Necessity: Where the processing is necessary for the performance of a contract with you.
• Legitimate Interests: To pursue our legitimate business interests, such as improving services, marketing, or securing our systems.
• Legal Obligation: To comply with legal and regulatory requirements.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties in the following circumstances:

• Service Providers: We may share your data with third-party vendors who assist us in delivering services (e.g., payment processors, IT infrastructure providers).
• Legal Compliance: If required by law, we may share your information to comply with legal obligations or to protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

6. Data Security

We take the protection of your personal data seriously and have implemented technical and organizational measures to safeguard your information from unauthorized access, alteration, or disclosure. These measures include encryption, firewalls, and secure access protocols. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. After the retention period expires, your data will be securely deleted or anonymized.

8. Your Data Rights

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete personal information.
• Right to Erasure: You may request the deletion of your personal data where there is no legal reason for us to retain it.
• Right to Restrict Processing: You may request the restriction of processing your data in certain situations.
• Right to Data Portability: You may request that your data be transferred to another service provider in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data in certain situations, such as direct marketing.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at the details provided below.

9. Cookies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website performance. For more information on how we use cookies, please refer to our [Cookie Policy].

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites. Please review their privacy policies independently.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you via email or other communication. Continued use of our website and services after any changes constitute your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Network Heroes Ltd
Email: [email protected]
Phone: 01253 963247
Address: 13 Durham Road, FY1 3QB